FAQ
Every question we get asked in living rooms, answered here.
These are the real questions from real in-home estimates — including the tricky ones about cost and which floor to choose. If yours isn’t here, call and ask; you’ll get the installer, not a call center.

Cost & Value
How much does new flooring cost in the Raleigh area?
It depends far more on the material than on the room. Installed, carpet and laminate are usually the most affordable per square foot, luxury vinyl plank sits in the middle, and solid hardwood and tile are typically the most expensive because both the material and the labor cost more. The other big cost drivers are how much prep the subfloor needs, whether old flooring has to be torn out and hauled away, and stairs or intricate layouts that slow installation down. Any quote worth considering is itemized and given after someone has measured the space in person — be skeptical of a firm per-square-foot price quoted sight unseen.
Is there a minimum project size?
Yes — we take on flooring projects of 350 square feet and larger, which is roughly two average-sized rooms. Setting a minimum lets us bring the right crew and materials to every job and deliver the quality — and the on-time, on-budget guarantee — our work is known for. If you're not sure whether your project qualifies, just ask when you reach out and we'll let you know.
Should I refinish my hardwood floors or replace them?
If the boards are solid hardwood and structurally sound, refinishing is almost always the better value — sanding down and re-coating costs a fraction of a full tear-out and replacement, and it can make decades-old floors look new. Solid hardwood can typically be sanded several times over its life. Replacement makes more sense when the wood is engineered with a thin wear layer that's already been sanded, when there's widespread water damage, cupping, or subfloor rot, or when you simply want a different material. A quick look at the boards and the wear layer tells us which way to point you.
What flooring adds the most resale value?
Real hardwood consistently tops buyer wish lists and tends to return the most at resale, which is why refinishing existing hardwood before selling is often a smart, high-return move. Where hardwood isn't practical or in budget, quality luxury vinyl plank in a natural wood look is widely accepted by buyers and reads as a clean, move-in-ready upgrade. Consistency helps too — running the same flooring through the main living areas makes a home feel larger and more finished than a patchwork of different materials room to room.
Durability
Does North Carolina humidity affect hardwood and laminate floors?
It does, which is why acclimation and moisture testing matter here. Real wood expands and contracts with humidity, so hardwood and laminate should sit in the home for several days before installation to adjust to the indoor climate, and installers leave a small expansion gap at the walls so the floor can move without buckling. Slabs and crawl-space subfloors in the Triangle also need a moisture check before wood or laminate goes over them. Luxury vinyl plank is far less sensitive to humidity, which is part of why it's so popular in this climate and in basements.
How long will each type of floor last?
Solid hardwood lasts the longest by far — properly maintained and refinished every so often, it can last the life of the house. Tile is similarly long-lived when it's set over a sound base. Quality luxury vinyl plank commonly carries long residential wear warranties and holds up for many years under normal use. Laminate typically lasts a good while but can't be refinished, so it's replaced rather than restored when it wears. Carpet has the shortest life of the group and is usually replaced on a cycle. Actual lifespan always depends on product quality, installation, and how hard the space is used.
Which floors can be refinished, and which have to be replaced?
Solid hardwood is the champion here — it can usually be sanded and refinished several times, so scratches, dull finish, and even a dated stain color can be reversed without replacing anything. Engineered hardwood can sometimes be refinished once or twice, but only if its real-wood wear layer is thick enough; thin-veneer engineered floors can't be sanded. Laminate, luxury vinyl, tile, and carpet can't be refinished at all — when they wear out or you want a new look, they're replaced. That refinishability is a big part of why hardwood holds its value.
How do I take care of my new floor?
Keep grit off it and keep standing water off it, and most floors last a long time. Sweep or vacuum regularly so sand and grit don't act like sandpaper, use felt pads under furniture legs, and put walk-off mats at exterior doors. For hardwood and laminate, clean with a barely-damp mop and a cleaner made for that floor — never a soaking-wet mop or a steam mop. Luxury vinyl and tile tolerate wet cleaning fine. Skip wax and harsh abrasives unless the manufacturer calls for them. You'll get specific care guidance for whatever product ends up on your floor.
Installation
Can you install new flooring over my existing floor?
Sometimes, and it depends on both floors. Floating floors like LVP and laminate can often go directly over existing tile, hardwood, or vinyl as long as the surface is clean, flat, and structurally sound — which can save on tear-out. Carpet always has to come out first, and you generally shouldn't stack a floating floor over another floating floor. Tile and glue-down installs need a proper substrate, not an old finished floor. The catch with going over the top is height: the new floor raises the room, which can affect doors, transitions, and appliances. We check flatness and height before recommending it.
How long does a flooring installation take?
For an average home, most single-material jobs run one to three days on site. Luxury vinyl, laminate, and carpet go quickest; hardwood takes longer, especially site-finished hardwood that has to be sanded, stained, and coated with dry time between coats; and tile spans several days because mortar and grout have to cure. Whole-house projects and anything needing significant subfloor repair or old-floor demolition add time. You'll get a realistic day count with your quote, based on the actual square footage and how much prep the subfloor needs.
Do I need to move my furniture and appliances?
The rooms have to be empty for the crew to work, but you don't have to handle all of it alone. Many installers will move ordinary furniture as part of the job if you arrange it ahead of time; you're usually asked to clear small, fragile, and valuable items yourself. Appliances, pianos, and anything requiring a plumbing or gas disconnect are typically handled separately — flag them when you schedule so they can be planned for. The more that's cleared in advance, the faster the install goes.
Why does the subfloor matter so much?
Because almost every flooring failure traces back to what's underneath. A floor is only as flat and stable as the subfloor it sits on: dips and humps telegraph through vinyl and laminate and cause planks to flex, click apart, or wear unevenly, and they cause hollow spots and cracked grout under tile. Good practice is to check the subfloor for flatness, moisture, and squeaks, then level low spots, sand or grind high spots, re-secure loose panels, and repair any water damage before a single plank goes down. It's the unglamorous step that determines whether the finished floor is quiet, flat, and long-lasting.
Materials
What's the best flooring for homes with kids and pets?
For most busy households the answer is waterproof luxury vinyl plank (LVP). It shrugs off scratches from dog nails, wipes clean, and — unlike hardwood or laminate — a pet accident or a spilled water bowl won't damage it because the plank itself is waterproof. Tile is even more bulletproof and a great fit for entries and mudrooms, though it's harder and colder underfoot. Hardwood is still doable with pets if you choose a harder species like oak or hickory and a tough finish, but it will show wear sooner than LVP. We walk through the trade-offs based on which rooms and which animals.
What's the difference between luxury vinyl plank, laminate, and hardwood?
Hardwood is real wood — the most premium look, it can be refinished many times and adds the most resale value, but it's the priciest and can be damaged by standing water. Laminate is a photographic wood image over a dense fiberboard core with a tough wear layer: it looks like wood and resists scratches for less money, but its fiberboard core swells if it gets soaked and it can't be refinished. Luxury vinyl plank (LVP) is a fully synthetic, 100% waterproof plank that has become the most popular choice for its balance of realistic looks, durability, comfort underfoot, and price. The right pick comes down to budget, the room's moisture, and whether you want the real-wood look and resale of hardwood.
Is luxury vinyl plank really 100% waterproof?
The plank itself is — quality LVP has a waterproof core, so it won't swell, warp, or stain from spills, mopping, or a leak the way wood or laminate can. That's why it's the go-to for kitchens, bathrooms, laundry rooms, and basements. One honest caveat: waterproof flooring is not the same as a waterproof floor. Water can still get through the seams and sit on the subfloor beneath it during a major flood, so a serious leak still needs to be dried out. For everyday spills and wet-mopping, though, LVP handles it with no problem.
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